1

What Responsible Gambling Means

Responsible gambling begins with a simple principle: only gamble when the activity is legal for you, affordable and enjoyable. A football bet on an EPL match or Liga Super Malaysia fixture should be entertainment, not a financial plan. Casino games and sports markets involve uncertainty, and every stake can be lost.

tpower2 responsible gambling guidance asks players to make decisions before excitement takes over. Decide how much money and time you can comfortably spend, record those limits and do not increase them to recover a previous loss. Responsible gambling also means checking odds, rules and settlement conditions rather than placing rushed bets during live football.

Never use money reserved for household expenses, loan repayments, education, medical needs or family support. Whether you play from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya or Shah Alam, the same principle applies: gambling must remain separate from essential finances.

2

Age Requirement: 21 and Above Only

tpower2 is intended only for eligible players aged 21 and above. A person under 21 must not register, use another person's account, fund gambling activity or access restricted casino and betting services. Parents and guardians should keep account credentials, payment applications and identity documents away from minors.

Age verification may require reliable identity information. Misrepresenting a date of birth or using someone else's details is inconsistent with tpower2 responsible gambling standards and may result in restriction or closure. An adult must never permit a younger relative or friend to use an account, even for a single bet.

Families sharing a mobile phone, tablet or home computer should use individual passwords and device controls. Banking apps, Touch 'n Go eWallet, Boost, GrabPay and other payment facilities should also be secured against unauthorised access.

3

Set Affordable Deposit and Loss Limits

Deposit limits are among the most practical responsible gambling tools. Before adding funds through FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong or an available eWallet, review your monthly disposable income. Disposable income means money left after all necessary expenses and savings commitments have been covered.

Choose a cautious amount that would not cause difficulty if fully lost. For example, a player with only RM100 available for entertainment should not treat the whole amount as a required gambling budget. A smaller limit leaves room for other leisure activities and reduces pressure to continue.

A loss limit should cover all sports and casino activity rather than one individual game. Once the limit is reached, stop for the chosen period. Do not make another deposit, change payment methods or borrow money. Responsible gambling requires respecting a limit precisely when the temptation to ignore it is strongest.

Control Purpose Good Practice
Deposit limit Controls the amount added to an account. Set a low daily, weekly or monthly MYR amount before playing.
Loss limit Defines the maximum affordable loss. Stop immediately when the selected amount is reached.
Time limit Prevents sessions from continuing unnoticed. Use a timer and schedule regular breaks away from the screen.
Reality check Prompts a review of session time and results. Pause, check spending and choose whether to leave the session.
4

Recognise the Warning Signs

Gambling-related harm can develop gradually. A player may initially see increasing activity as harmless, particularly during a busy EPL season or a run of live casino sessions. Responsible gambling requires honest attention to changes in money, mood, sleep, work and relationships.

You spend more time or money gambling than originally planned.
You chase losses by increasing stakes or making repeated deposits.
You borrow money, delay bills or use funds intended for essential needs.
You hide gambling activity or lie to family members about losses.
You feel anxious, irritable or unable to concentrate when not gambling.
You continue playing even though it affects work, health or relationships.

One warning sign is enough to justify a pause and an honest review. Several signs may indicate that stronger responsible gambling action, including self-exclusion and professional support, is appropriate.

5

Take a Break or Use Self-exclusion

A cooling-off period temporarily removes the immediate opportunity to gamble. It may be suitable when a player has exceeded a budget, feels emotionally affected by a result or notices repeated impulsive decisions. During a break, avoid watching odds solely to plan the next wager and consider removing saved payment details from personal devices.

Self-exclusion is a stronger responsible gambling measure for users who need gambling access to stop for an extended period. A self-exclusion request should be treated seriously and should not be reversed simply because a major football match, UFC event or casino promotion becomes available.

While excluded, do not create another tpower2 account, change identity details or ask another person to place bets. Consider using device-level blocking tools and asking banks or payment providers whether gambling transaction restrictions are available. Self-exclusion works best when digital, financial and personal controls are used together.

6

Responsible Gambling Support Resources

Asking for help is a practical response, not a failure. Malaysian users may contact Talian Kasih 15999 for support and guidance relevant to personal or family wellbeing. Talian Kasih can also be reached by WhatsApp at 019-261 5999. These details are displayed as plain text and are not clickable.

GamCare is an international resource offering information about gambling-related harm and recovery. Malaysian users should confirm whether a particular service is available in their location. A doctor, counsellor, mental health professional or financial adviser may also help address related health, relationship or debt concerns.

Malaysia Support

Talian Kasih

Telephone: 15999

WhatsApp: 019-261 5999

Contact details are provided as plain text. Availability and scope may change.

International Guidance

GamCare

Text-only resource reference

GamCare provides gambling harm information and support guidance. Check service availability for Malaysia.

7

Keep Gambling Separate from Daily Life

Good responsible gambling habits are easier to maintain when gambling has a defined place in a wider routine. Do not play while working, studying, caring for children or handling important decisions. Avoid gambling when tired, angry, lonely, intoxicated or trying to distract yourself from financial stress.

Keep a written record of deposits, withdrawals, stakes and losses. Account balances can be misleading when pending bets, promotional funds or recent results are involved. Review the actual amount spent in MYR and compare it with the original entertainment budget.

Balance betting with activities that do not involve money, such as exercise, time with family, hobbies or attending a local football match. Responsible gambling at tpower2 should never replace relationships, sleep, work responsibilities or long-term financial goals.

8

Understanding Odds and Gambling Myths

Previous results do not guarantee future outcomes. A losing streak does not mean that a win is due, and a winning streak does not remove risk. Casino games use rules and probabilities that operate independently of a player's hopes, while sports results can change because of form, injuries, tactics and unexpected match events.

An advertised RTP is a theoretical percentage measured across a very large number of rounds. It is not a promise that a player will receive a particular return during one session. Similarly, short odds do not make a bet certain. Responsible gambling means accepting uncertainty before staking money.

tpower2 does not present gambling as an investment. Strategies, systems and tips cannot eliminate risk. Anyone relying on gambling to produce regular income should stop and reassess their relationship with the activity.