tpower2 Terms & Conditions for Malaysian Users

Introduction and Acceptance

These Terms & Conditions form an agreement between each user and tpower2 regarding use of this website, its information, account features and any sports betting or casino services made available through the platform. By accessing tpower2, opening an account or continuing to use an existing account, you confirm that you have read, understood and accepted these terms.

If you do not accept any provision, you must stop using tpower2. The terms apply to users throughout Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam. You remain responsible for determining whether online gambling is lawful in your location and for complying with any applicable local requirements.

Definitions

In this document, “account” means a registered user profile associated with tpower2. “User”, “player”, “you” and “your” refer to the person accessing the platform. “Services” include available sports markets, casino categories, payment functions, promotions, loyalty features and informational materials. “Bet” or “wager” means an eligible stake accepted and recorded by tpower2.

“Payment method” includes an approved bank transfer, FPX, DuitNow, eWallet or another available MYR facility. References to Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank and Hong Leong describe familiar Malaysian options only; availability may vary according to verification status, maintenance and provider rules.

Account Eligibility and Registration

A tpower2 account may only be opened by a natural person aged 21 or above. By registering, you warrant that all supplied information is complete, current and accurate. You must not register for another person, permit a minor to use your account or create multiple profiles to obtain additional bonuses or avoid restrictions.

• You must have legal capacity to accept these tpower2 Terms & Conditions.
• You must use your genuine name, date of birth and contact details.
• You must not be subject to an active self-exclusion arrangement.
• You must use payment facilities that belong to you and match your verified identity.
• You must notify tpower2 if important account information changes.

tpower2 may decline, suspend or close an account where eligibility cannot be established, information appears misleading or continued use presents a security, compliance or responsible gambling concern.

Identity Verification and Security

tpower2 may request Know Your Customer documentation before allowing selected account functions or processing a withdrawal. Typical documents include a valid Malaysian identity document, driver's licence or passport, recent proof of address and a selfie holding the relevant identification. Reviews are commonly completed within 24–48 hours, although complex checks can take longer.

You are responsible for protecting your username, password and device access. Do not share one-time passwords, card PINs or online banking credentials with anyone claiming to represent tpower2. Notify tpower2 promptly if you believe an account has been accessed without permission. Activity completed through valid credentials may be treated as authorised unless evidence indicates otherwise.

Deposits, Withdrawals and MYR Transactions

Where transaction services are available, tpower2 may publish minimum and maximum limits, processing estimates and verification requirements. Deposits are intended for genuine entertainment activity and must not be used merely to transfer funds between payment methods. A withdrawal may be returned through the original funding route where operationally possible.

Users must review the displayed amount before confirming an MYR transaction. Banks and payment providers may conduct separate checks or apply their own processing schedules. tpower2 is not responsible for delays caused solely by incorrect account details, bank maintenance, public holidays, unsupported eWallet accounts or third-party compliance reviews.

tpower2 may delay a withdrawal while identity, account ownership, wagering activity, payment source or bonus compliance is reviewed. Such a review does not guarantee approval. Funds connected to fraud, chargebacks, duplicate accounts or unlawful conduct may be withheld or returned where appropriate.

Sports Betting Rules

Sports markets may cover Liga Super Malaysia, EPL football, UFC, basketball, esports and other events. A bet is valid only when accepted and recorded by tpower2. Prices may change before acceptance, particularly during live football after a goal, red card, penalty, injury or video review. Users must check the final selection, odds, stake and potential return shown in the accepted record.

Settlement is based on the official result and the specific market rules. Events that are abandoned, postponed, interrupted or materially rescheduled may be voided or settled according to the applicable event rule. Obvious pricing, participant or technical errors may result in correction or cancellation. tpower2 does not guarantee that every market will remain available at all times.

Casino Games and Technical Interruptions

Casino games involve chance and do not guarantee profit. Displayed RTP percentages describe theoretical performance over a large number of rounds and do not predict a user's individual result. Before playing, users should understand the game rules, table limits, side bets and any applicable bonus restrictions.

If a connection is interrupted, the authoritative result is the outcome recorded by the relevant game system. tpower2 may investigate incomplete rounds, display faults or conflicting transaction records. Users must not knowingly exploit a malfunction. Any suspected error should be reported without attempting to repeat or profit from it.

Promotions, Rewards and VIP Benefits

A tpower2 promotion may include eligibility requirements, minimum deposits, wagering conditions, expiry dates, game weighting and withdrawal limits. Users should read the specific terms before accepting a bonus. Promotional balances may not have the same status as cash balances and may expire if requirements are not completed.

Loyalty points and VIP benefits are discretionary programme features rather than guaranteed cash entitlements. tpower2 may adjust tier thresholds, eligible activity or reward availability with reasonable notice. Bonus abuse, coordinated betting, duplicate accounts or misleading verification information can lead to the cancellation of rewards and account restrictions.

Prohibited Conduct

Users must not use tpower2 to engage in unlawful, deceptive or disruptive conduct. Prohibited conduct includes:

• Using another person's identity, bank account, eWallet or payment information.
• Attempting to manipulate sports markets, game outcomes or settlement systems.
• Using automated tools, bots, scraping systems or unauthorised software.
• Exploiting errors, colluding with other users or laundering funds.
• Threatening staff, submitting false documents or interfering with platform security.
• Trying to avoid tpower2 deposit limits, account restrictions or self-exclusion controls.

Where prohibited conduct is reasonably suspected, tpower2 may investigate, limit access, void affected activity, request further evidence or close the account. Relevant records may be retained where necessary for security, dispute handling or legal compliance.

Responsible Gambling

tpower2 is intended only for players aged 21 and above. Users should establish an affordable entertainment budget, monitor session time and avoid gambling while distressed, intoxicated or under financial pressure. Borrowing money to bet, chasing losses or using funds needed for rent, food, education or family commitments is strongly discouraged.

Available responsible gambling measures may include deposit limits, cooling-off periods, session reminders and self-exclusion. A user who activates self-exclusion must not create another tpower2 account or ask another person to place bets. Talian Kasih 15999 and GamCare may be considered as text-only support references for users seeking confidential guidance.

Privacy, Intellectual Property and Acceptable Use

Personal information is handled according to the tpower2 Privacy Policy. Account data may be processed for service administration, identity verification, security, transaction review, responsible gambling controls and legal compliance. Users must not publish another person's private information through tpower2.

Unless stated otherwise, the tpower2 name, logo, layout, written material, graphics and original platform elements are protected content. Users may access the website for personal, non-commercial purposes. Copying, republishing, selling, modifying or systematically extracting content without permission is prohibited.

Service Availability and Liability

tpower2 aims to maintain a stable platform but does not warrant uninterrupted availability. Access may be affected by maintenance, internet failures, device compatibility, payment provider outages, sporting data delays or events outside reasonable control. Features and markets may be changed, suspended or removed when operationally necessary.

To the extent permitted by applicable law, tpower2 is not liable for indirect loss, loss of opportunity or loss caused by a user's failure to protect account credentials, verify a selection or comply with these terms. Nothing in this clause excludes a responsibility that cannot legally be excluded.

Complaints, Suspension and Termination

A user disputing an account event should provide the relevant username, date, MYR amount, transaction reference or betting record. tpower2 may request supporting screenshots or verification documents before reviewing the issue. Users should raise concerns promptly so that available records can be examined.

tpower2 may suspend or terminate access following a material breach, fraud concern, identity mismatch, unlawful activity, responsible gambling intervention or prolonged inactivity. Where appropriate, verified withdrawable balances will be addressed after required deductions, reviews and legal obligations have been completed.

Changes, Severability and Contact

tpower2 may revise these Terms & Conditions to reflect service updates, security requirements, payment changes or legal developments. Updated terms take effect from the stated effective date. Continued use after that date constitutes acceptance, subject to rights that cannot be waived under applicable law.

If any provision is found invalid or unenforceable, the remaining provisions continue in effect. A failure by tpower2 to enforce a term immediately does not waive the right to enforce it later. Questions about this document may be directed to the website email displayed as plain text in the footer.